Terms & Conditions

Please note that by purchasing any package with Momento, you are bound to agree with the following Terms & Conditions.

  1. Client is entitled for a one time service only.
  2. Price quoted is based on the request(s) and requirement(s) of individual client.
  3. Price stated in this quotation is strictly for client only as named in the quotation. Under no circumstances shall this quotation be circulated or use as reference by any other party.
  4. Prices stated will be valid for 30 days from the date of issuance. Momento reserved the rights to adjust the price as quoted after the time has lapsed.
  5. Should the client wish to make changes to the initial agreed photoshooting dates, Momento has to be informed at least 60 days ahead of the rescheduled date.
  6. Photo products will be delivered within 30 to 60 days after the date of photo shoot/ selection.
  7. Momento shall not be responsible and/or liable for the client’s safety and/or damages and/or any other unforeseen circumstances in the course of our work.
  8. Momento will not be held responsible for lack of coverage resulting from weather conditions or schedule complications caused by, but not limited to, anyone in or at the event, or by any institution restrictions. Due to the fact that wedding and social events are uncontrolled events, Momento is not able to guarantee any specific shots and poses and final outcomes.
  9. Photos taken during the event will be at the discretion of Momento but all efforts will be made to fulfill the client’s requirement(s). Kindly note that these requirement(s) are to be highlighted clearly prior or during the course of event.
  10. Momento shall endeavor to capture all individuals and moments throughout the day as they occur, and as requested by the client at some point during the booking. However, no responsibility will be taken by Momento in the event of leaving somebody out or any unforeseen/unpredicted moments due to the nature of an uncontrolled event.
  11. In the event that Momento is unable to execute this agreement due to injury, sickness, fire, floods or any other causes of Mother Nature, failure of transportation and equipments, or any other causes beyond the control of any parties, Momento shall return the deposit made but shall have no further liability with respect to the agreement.
  12. This limitation on liability shall also apply in the event that photos are damaged in processing, lost in shipping, or otherwise lost or damaged without fault on part of Momento.
  13. In the event that Momento team fails to capture individual or moments (as requested by the client prior or during the course of event) due to faults on Momento’s part, any compensation will be provided at the discretion of Momento. A request for partial or full refund by client will not be entertained.
  14. Where applicable, the client shall bear the cost incurred for the repair or replacement of any of our lost item(s) or damages inflicted or done to the outgoing rental of our item(s).
  15. In any event of loss of photos due to technical issues or other unforseen circumstances, full amount of the package will be refunded to client without interest within 30 days from the date of event.
  16. Upon confirmation of this quotation and or services as requested, client is required to pay deposit at least 1 month before the date of event and/or appointment of a minimum of non-refundable RM1,000 for each wedding package. The balance is payable at least 7 days prior to completion of job.
  17. Momento may use client’s photos for competition, enchance marketing awareness and or other marketing involved purposes, unless client have objection upon confirmation.
  18. Refund will not be entertained if the team is not able to deliver Same Day Edit Slideshow on the wedding day due to time constraint.
  19. You are bound to comply with the Covid-19 Standard operating procedure (SOP) set by the Government of Malaysia at all times.
  20. You shall be at all times indemnify and keep us indemnified against all actions, proceedings, claims, demands, damages and cost of whatever nature that may arise as a result of your breach of the SOP herein.
  21. The parties shall be released from their respective obligations in the event of national emergency, war, action or inaction of government, regulation or any other cause beyond the reasonable control of the parties or either of them renders the performance of this Agreement impossible whereupon this Agreement shall terminate and the provisions of clause shall have effect.
  22. By executing this agreement and/or payment of deposit, client has agreed to the mentioned terms and conditions and also acknowledge that all terms and conditions are read and understood by client.
  23. If Photographer cannot perform or believes it may not be able to perform this Agreement in whole or in part due to a fire, natural disaster, act of war or terrorism (domestic or foreign), epidemic or pandemic (including COVID-19), action of any governmental authority ,national or regional emergency, other casualty, act of God, or other cause beyond the control of the parties or due to Photographer’s illness or injury, whether or not foreseeable (“Force Majeure Event”), then Photographer will give notice to the Client as soon as reasonably practicable after Photographer determines that a Force Majeure Event will or may prevent Photographer from performing under this Agreement.
    Photographer shall have no obligation to perform under this Agreement and no liability for delays or failures to perform due to a Force Majeure Event, but Photographer may, in Photographer’s discretion, work with the Client to find an alternative date for the event that is suitable to both Client and Photographer. To the extent the Parties cannot agree on a suitable replacement date consistent with Photographer’s availability, Photographer may also, in its sole discretion, refund fees paid to Photographer under the Agreement, less any amounts necessary to cover expenses and work (based on time spent by Photographer) already performed by Photographer related to the Event, including, but not limited to, pre-wedding communications, development of timelines, and preparation of gear for the Event (the “Refund Amount”).
    In the case of a Force Majeure Event, Photographer shall have no additional liability to Client with respect to this Agreement beyond that described in agreement.
  24. Client understands that Photographer works to maintain a safe work environment, including but not limited to, complying with applicable governmental laws, directives, orders, and regulations (each a “Governmental Order”). Client further understands and agrees that Photographer shall not be required to perform under this Agreement if the Event is held in violation of a Governmental Order or Photographer’s participation in the Event would violate a Governmental Order. Client also understands and agrees that Photographer is not obligated to continue to perform under this Agreement if Photographer’s personal safety or well-being has been or will be comprised or threatened at the Event, including, but not limited to, as a result of the condition of the venue for the Event, or the conduct of an attendee of the Event.
  25. Momento reserves the right to amend and/or terminate any terms and conditions at any time and client will be notified accordingly.

Bridal Gown Rental Agreement


A 50% from the Rental Fees (hereinafter referred as Rental Deposit) is required to secure the booking of the renting of gown(s). Balance is payable before collection of gown(s).


Client is entitled to a maximum 7-day rental period which is subjected to the availability of gown(s). Should the client wishes to extend the rental beyond the 7-day period, an additional rental fee will be incurred at RM50-00 per gown per day.
In the event that Client wishes to change gown(s) which has been booked previously, a sum of RM200-00 will be incurred for each changes of gown(s).
Should the Client wishes to cancel previously booked gown(s), the Rental Deposit shall be non-fundable.
Client is required to make a security deposit payment for each rented gown during the collection of gown(s). Amount payable is RM300-00 per rented gown for Classic range and RM500-00 per rented gown for Premium range. Security deposit is fully refundable upon returning of rented gowns(s) in original condition with no damages.
Client shall assume the sole risk of the gown(s) (except ordinary wear and tear) from the time that the gown is handed to the Client until such time as the gown is returned in accordance with the terms of this agreement.
Normal wear and tear on gown(s) will not incur extra charges. Damage beyond normal wear and tear (not limited to damaged, stolen and/or lost) will result the Client being liable for liquidated damages as follows:-
1) Damage charges will be assessed for holes, broken zippers, detached garment pieces, or other permanent stains (red wine, black oil tar, candle wax), or any other damages that renders the gown(s) not rentable;
2)Major damages to gown(s), including irreparable wears and tears, or irreversible stains and marks will be assessed at the replacement value of the rented gown(s); and/or
3)Lost gown(s) will be assessed with a lost gown fee of the replacement value of the rented gown(s).
Client is entitled to a set of accessories for each rented gown(s) without additional charges. In the event that the accessories have been damages or losses for any reason/action caused the Client , a compensation for liquidated damages or lost item fee will be incurred. Damages or losses will be assessed at the replacement value of each rented item(s).
The replacement value amounts up to a maximum of RM3,000-00 for each rented gown and a maximum of RM300-00 for each rented item.


Neither Momento nor of its directors, employees, service providers or agents shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from the rental by the Client of the Gown, including without limitation, any defect in the Gown (whatsoever arising and of whatever nature) and whether such loss or damage results from breach of contract or negligence or gross negligence or otherwise which may be suffered by the Client/ and or any third party.
Client shall hereby indemnify Momento its directors, employees, service providers or agents accordingly against any claim of nay nature whatsoever and howsoever arising from any damages or loss which might be initiated against Momento, its directors, employees, service providers or agents arising from or connected with or pursuant to the renting of the gown comtemplated in this agreement.

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